Transfers Cancellation Policy

This policy applies to all private airport transfers and ground transportation services operated by Dominican Cheap Tours, including routes from/to:

1. Cancellation Timeline & Refunds

2. How to Cancel Your Transfer

To cancel, contact us through any of the following channels. Include your booking confirmation number, the name on the booking, and the original pickup date and time:

• 💬 WhatsApp (fastest response): +1 (809) 847-5055
• 📧 Email: info@dominicancheaptours.com
• 📞 Phone: +1 (809) 847-5055

3. Flight Delays & Cancellations

Dominican Cheap Tours monitors flight arrival times for all incoming transfers. If your arriving flight is delayed, your driver will wait at no additional charge — you do not need to cancel or reschedule an arrival transfer due to a flight delay.

4. Rescheduling a Transfer

You may reschedule your transfer free of charge, subject to driver and vehicle availability, as long as the request is made at least 24 hours before the originally scheduled pickup time.

• Rescheduling requests made less than 24 hours before the pickup are treated as cancellations and are non-refundable.
• The rescheduled booking is subject to this same policy on the new date.
• All reschedule requests must be confirmed in writing by Dominican Cheap Tours.

5. Departure Transfers (Airport Drop-Off)

For departure airport transfers (hotel to airport), the pickup time is based on your flight departure time. Our team will advise a recommended pickup time based on your flight and airport.

• Cancellations must be made at least 24 hours before the scheduled hotel pickup time (not the flight departure time).
• If you miss your flight and need to reschedule the transfer, contact us immediately. Our ability to accommodate depends on driver availability at the time of the request.

6. Company-Initiated Cancellations

In the event Dominican Cheap Tours cannot fulfill a confirmed transfer booking (e.g., vehicle breakdown, driver unavailability, or force majeure), the customer will receive a full refund or a complimentary rebooking to an alternative vehicle. We will contact you as early as possible before the scheduled pickup time.

7. Wait Time Policy

For airport arrival pickups, our drivers include 60 minutes of complimentary wait time after your flight lands (not after scheduled landing time). After 60 minutes without contact from the passenger, the driver may be reassigned. To avoid being marked as a no-show, contact us via WhatsApp if you are delayed at customs or baggage claim.

For hotel pickups, drivers wait a maximum of 15 minutes past the agreed pickup time before the booking may be marked as a no-show.

8. Group Transfers (10+ Passengers)

For group bookings of 10 or more passengers, specific cancellation terms may apply depending on vehicle type and advance booking time. Contact us at time of booking to confirm the applicable group policy.

9. Refund Processing

• Approved refunds are processed within 5–10 business days.
• Refunds are issued to the original payment method (credit card, PayPal, or bank transfer).
• No cancellation processing fee is charged for eligible refunds.
• Actual credit posting time depends on your bank or payment provider.