No-Show Policy

1. What Constitutes a No-Show

You will be considered a no-show if:

• You are not at the hotel lobby / pickup point at the scheduled time and did not contact us prior.
• You are at the pickup location but are not ready to depart when the vehicle arrives and no prior arrangement was made.
• You are at a different location than the one provided at booking without notifying us.
• You decline to board the vehicle or participate in the activity after the driver/guide has arrived.

2. No-Show Fees

No-shows are fully charged — no refund will be issued for no-shows under any circumstances, as our vehicles, drivers, and guides have already been deployed and cannot be reassigned on short notice.

3. Late Arrivals

Our drivers and guides wait a maximum of 15 minutes past the agreed pickup time. After 15 minutes without contact from the customer, the booking may be marked as a no-show and the vehicle reassigned.

4. How to Avoid a No-Show

• Save our WhatsApp number before your tour: +1 (809) 847-5055.
• Confirm your pickup location and time the night before your booking.
• Allow extra time if you need to travel from your hotel room to the lobby.
• If your plans change, cancel or reschedule at least 24 hours in advance for a full refund.

5. Transfer No-Shows (Departure Transfers)

For airport departure transfers, no-shows result in loss of the full transfer fee. If your flight is cancelled or significantly delayed and you need to reschedule your transfer, please contact us as soon as possible — we will work with you to find a solution.

6. Company No-Show

In the unlikely event that our driver/guide fails to appear at the agreed time and location without prior notice, the customer is entitled to a full refund or a complimentary rebooking. Please contact us immediately if your guide does not arrive.